Where are your Products Made?
As of 2016, all of our products are now made to order by urbancase in our Seattle workshop. Please call us at 206-289-0451 or e-mail us at email@example.com us if you would like to visit.
Where can I see your Products?
We are located in the SODO neighborhood of Seattle. Please schedule a time to come by our studio+showroom to check them out. Please call 206. 289.0451 or e-mai us at firstname.lastname@example.org lfor an appointment.
How do I install my ____?
If you have referred to the instructions but are still having trouble please drop us a line at email@example.com and we will be happy to offer assistance.
How are your products packed?
Small product and furniture pieces are padded and securely boxed. Larger pieces are double boxed with 1 inch foam padding and framed with plywood before being boxed. The Ledge Desk is shipped in a custom-made, reusable ©kubox. Please contact us for a discount upon return of the kubox©. If any of your items are damaged during shipping please contact us immediately so that we can help resolve the situation as soon as possible.
What is the weight limit of my Ledge Desk, Edge Sidetable, etc.?
Specific weight limitations are difficult to determine due to variables in mounting surfaces and locations. We've done our best to establish rules of thumb. Please refer to our guidelines here or contact us a info@urbancase with any questions.
What is your return policy?
urbancase make each of our pieces to order. Unless the product has been damaged or there is an issue with workmanship we do not accept returns. If you receive your order and you are not satisfied please do not hesitate to contact us. We want to make sure your expectations are met.