Where are your products made?
As of 2016, all of our products are now made to order by urbancase in our Seattle based workshop. Please call us at 206-289-0451 or e-mail us at firstname.lastname@example.org us if you would like to visit.
Where can I see your products?
We are located in the SODO neighborhood of Seattle and you are more than welcome to stop by our studio + showroom to check them out. Please call 206-289-0451 for an appointment.
Find a North American dealer near you here.
How do I install my _______?
If you have referred to the instructions but are still having trouble, send us a note and we would be happy to offer additional assistance - email@example.com.
How are your products packed?
Small furniture items and products are padded and boxed. Larger pieces are double boxed with 1" foam padding and framed with plywood. In the unlikely event your item(s) is damaged in shipping, contact us within 24 hours and we'll work to resolve the situation.
What is the weight limit of _______?
Specific weight limitations are difficult to determine due to variables in mounting surfaces and locations. We've done our best to establish rules of thumb. Please refer to our guidelines here.
What is your return policy?
Since our pieces are made to order, we do not accept returns. If you receive your order and are not satisfied, please contact us. We will work with you to make sure your expectations are met.